Terms Of Use

Welcome to soulakos.gr. Visitors to our online store may browse through and purchase products from our online exhibition that is available via the Internet, under the general partnership company “ARTION SOULAKOS S.A.”,located in Themidos 25, Rentis (VAT No: 094507566 / Local Tax Store: Piraeus). Before you enter the online store and browse our website, we invite you to consult the following terms and conditions which apply specifically to the use of the shop “ARTION SOULAKOS S.A.” at soulakos.gr.

Make sure you agree to the following terms and conditions, as navigating through our online store soulakos.gr implies explicit, unconditional consent and agreement with those terms.

1. Conditions

The ARTION SOULAKOS S.A. company reserves the right to unilaterally amend or update these terms and conditions of transactions made via the e-shop, according specific needs and practices. The ARTION SOULAKOS S.A.undertakes to inform users of any changes through the website of this e-shop.

2. 2. Information and Products

The ARTION SOULAKOS S.A.company is committed to the quality, completeness and accuracy of the information given on the website soulakos.gr, both as to the exact details described as those supplied by the online shop, the service, under the subject to any technical or typographical errors which cannot be predicted, or occur unintentionally due to downtime of the site on grounds of superior force.

3. Limitation of Liability

The ARTION SOULAKOS S.A. is not liable to customers or users for any damages which might occur after the successful completion of an order (with the exception of paragraph 6 entitled “Withdrawal / Return – Replacement Products”). The ARTION SOULAKOS S.A. also reserves itself as far as the delivery time of a successfully completed order is concerned on grounds of superior force. The online shop soulakos.gr provides no guarantee for the availability of products, but guarantees that customers will be notified in time in case a product of their choice is not available.

The online shop soulakos.gr provides the content (i.e. information, names, images, illustrations, etc.), products and services available through the website “as is”. Under no circumstance is the online store of ARTION SOULAKOS S.A.responsible for any legal, civil or / and penal nature, nor for any damage (indirect, special or consequential which indicatively and not restrictively, alternatively or / and loss of profits, data, profits, compensation, etc.), from site visitors or third party individuals, which is related to the operation or not and / or use of the Site and / or failure to provide services and / or information available on the site and / or any unauthorized third party interventions in products and / or services and / or information available through it.

4. Copyright

This website is the official online store of ARTION SOULAKOS S.A. All site content, including pictures, graphics, photographs, texts, services and products are the intellectual property of the ARTION SOULAKOS S.A.and protected by the relevant provisions of Greek law, European law and international conventions.

Any copying, analog / digital recording and mechanical reproduction, distribution, transmission, downloading, processing, resale, creation of derivative works, or attempt to mislead the public about the real provider of the content of the website, is prohibited. Any reproduction, republication, uploading, posting, transmission or any other use of the content of our website for in any manner or means, for commercial or other purposes, is permitted only with the prior written permission of ARTION SOULAKOS S.A. or any other legitimate holder of those copyrights.

The names, images, logos and trademarks that represent ARTION SOULAKOS S.A. and / or the electronic store soulakos.gr and / or third parties affiliated with them, their products or services, are exclusive trademarks and trademarks of ARTION SOULAKOS S.A./ or soulakos.gr / or more third parties, and are protected by Greek, European and international trademark laws, industrial and intellectual property. In any event, occurrence and exposure to tfarshop.gr website and online store ARTION SOULAKOS S.A. should in no way be construed as a transfer or license or right to use them.

5. Users / Visitors Responsibilities

Users of the site soulakos.gr agree not to use the electronic store ARTION SOULAKOS S.A. to send, post, send by e-mail or otherwise transmit any kind of content that is unlawful, harmful, threatening, abusive, harassing, defamatory, defamatory, vulgar, obscene, libelous, violates the privacy of another, shows empathy, or is racial, ethnic, expresses any discrimination which may be harmful to minors in any way, as such content is not permitted to be transmitted under related law or contractual or management relations (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of others, contains software viruses or any other computer code , files or programs designed to interrupt, damage, destroy or equipment in any software or hardware, intentionally or unintentionally contravenes existing Greek and EU legislation and provisions that may impede third parties any way and content used to collect or store personal data about other users.

6. Withdrawal / Return – Replacement of Products

Every user / visitor has the right to return products purchased and ask for a replacement:
  • Ιn all cases where our company has sold the wrong products, products of poor quality or faulty (mistakes in taking the order, invoicing, sending, damaged products in transit or due to poor packaging)
  • In all cases where there was a problem / actual defect in the product (function or quality) covering the product warranty.
  • The customer has the right to withdraw without reason within 14 calendar days of receipt of the product in accordance with the law 2551/1994 (as amended from the ΖΙ-891/2013)

For all the above cases, the products which are to be replaced must be in the same state as when the client had received them, undamaged, with the packaging that normally accompanies the specific product(s), in excellent condition, and accompanied by all required papers (e.g. sales receipt). Prior to any refund consultation with the online shop soulakos.gr is advised and required. A customer is eligible to a return or replacement under the following conditions:

  • The customer has contacted our Online Store with the same day or next working day
  • The product has not been used
  • The product is accompanied by all necessary documents to prove the transaction
  • The company ARTION SOULAKOS S.A. may not and will not grant any refund or replacement for any products that have not been returned within 14 days after the date of purchase.

The refund will always be made in the same way as the payment was made.

7. Order Cancellation

Cancellation of orders may be made in the following case: If you have completed the online order and the order has not been shipped yet, you may contact us via phone at +30 210 4831792 and one of our associates will handle the cancellation of your order. In case the shipping process haw started then you will be charged the shipping amount which is 5 euros. The refund will always be made in the same way as the payment was made.

8. Order Delay

Your order may be delayed for the following reasons:

At times of extreme weather conditions, strikes, and on grounds of superior force, which may affect the shipping and delivery of your order. In case when contacting the customer via telephone or e-mail is not possible (if a problem occurs on your order, or is related to a specific product or payment method) because i.e. the customer’s contact information have not been properly entered or updated.

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